ONLINE STORE POLICIES

RETURNS

We do NOT accept returns or exchanges on the following items: Veils, Gloves, Hair Accessories, Jewelry, Bridesmaid Dresses, Flower Girl Dresses, Bras, Lingerie, Accessories,  Prom Dresses, Mothers Dresses, Quinceañera Dresses,  or Special Occasion Dresses.

EXCHANGES

We will accept exchanges on shoes for a different  size, but not a different  style. Shoes will only be accepted if they are in brand-new condition, have not been worn or dyed, and must have  all original tags and packaging. NO EXCEPTIONS. All shoe returns must be returned to us within 7 business days after the merchandise was delivered. Exchanges must be approved prior to shipping.  Please send an email to sales@reneesbridalboutique.com for a return authorization and to confirm the new reorder size.  In addition, the buyer {you} will incur return shipping fees, transaction fees and insurance fees for returned merchandise.

DAMAGED/DEFECTIVE MERCHANDISE

We closely inspect every piece of merchandise that leaves Renee’s Bridal Boutique. All merchandise that leaves here is brand new. If you feel our merchandise is damaged or defective, we must receive a written confirmation that you would like to return the damaged/defective  merchandise and you must have a return authorization {from us} for us to accept the merchandise. When requesting a replacement or refund, please be prepared to provide Customer Service with photographs clearly document the problem with the item. Shipping damages must be noted at the time of delivery with the carrier. If  you believe  your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation of the item to process your exchange or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. All returned packages must have a return authorization number. All returns must be sent back to us within 7 business days after the merchandise was delivered. If our staff finds that the merchandise is defective or damaged, we will replace the item as necessary or provide a full refund. If we find that the merchandise is not defective and in any way or has been misused,  the original merchandise will be shipped back to you at  your cost.  Renee’s Bridal will incur shipping charges on damaged/defective merchandise. Please send an email to sales@reneesbridalboutique.com for a return authorization and all accompanying documentation.

CANCELED ORDERS

We  will accept cancellations for the following items: Veils, Gloves, Hair Accessories, Jewelry, Bras, Lingerie, and Accessories. Cancellations WILL NOT be accepted for Bridesmaid Dresses, Flower Girls Dresses, Prom Dresses, Mothers Dresses, Quinceañera Dresses,  or Special Occasion Dresses. Cancellations will only be accepted by Renee’s Bridal Boutique within 24 hours of the order being placed by the buyer {you}. NO EXCEPTIONS. Cancellations must be in writing and must be sent to sales@reneesbridalboutique.com  Renee’s Bridal Boutique reserves the right to cancel, refund, or refuse any order.

SHIPPING

Free Shipping
Free Shipping is available for U.S. orders that are $100 or more. We currently do not ship outside of the U.S.

Upgrading Shipping
Upgrading Shipping will only speed up shipping times; it will not speed up production or processing time.

Orders with Multiple Items
Orders with multiple items will be shipped as one shipment once completed.

Signature Required
A signature will be required on all orders over $200 or as requested.

Standard Delivery
Unless an expedited service is requested, your order should arrive in approximately 7-10 business days after the specified production or processing time.  (Saturdays and Sundays are not counted as business days)

**These policies concern online transactions only. In-store policies vary and are available at our storefront.**